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Safety Information

Image by Usman Yousaf

Please read through the safety procedures I am following BEFORE booking and let me know if you have any questions or concerns:


SAFETY PROCEDURES:

  • Face masks are recommended but not required

  • Please wash your hands upon arrival and departure, using the common washrooms; hand sanitizer is available in the waiting area

  • All treatment surfaces disinfected between each appointment

  • Other therapists will also be seeing patients at the time of your appointment, waiting areas are setup to maximize physical distancing 

  • As always, fresh sheets will be used for each person

  • Since physical distancing will not be possible inside the treatment room, if requested I can wear a face mask during treatment; we can discuss additional measures as needed

  • Please bring your own face mask to wear during treatment, a limited number of disposal nonmedical masks may be available if you forget yours

  • Payments may be processed through any of the following options as per clinic policy:​​

    • Direct billing to your extended health provider 

    • Contactless Credit/Debit Card Reader

  • When you arrive for treatment, we will take a few minutes to discuss what you need to feel safe in order to receive treatment.  If for any reason you do not feel safe after this conversation, you can choose to leave and cancel your appointment at no cost

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Our regular cancellation & missed appointment policies will continue to remain in effect as follows:

  • You are responsible to note your appointment time & details at the time of booking

  • Email & text reminders are available upon request, please let us know and we can set them up on your profile

  • Your appointment is held exclusively for you and as a matter of courtesy & respect we require that you kindly provide AT LEAST 24 hours notice if you wish/need to CANCEL your appointment.  Appointments cancelled or changed within 24 hours (or on the same day) are subject to a LATE CANCEL FEE up to the FULL COST of your appointment (please know that Extended Benefits plans DO NOT cover late cancel or missed appointment fees)

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